Last updated: 1 November 2026
In short: we collect only what you send us through the enquiry form or the store order form, or choose to share by email, phone or WhatsApp. We use it to answer you and to handle your order request, and we send product updates only if you tick the box asking for them. We do not take payments on this website, and we do not sell personal data or use advertising cookies. Analytics cookies are used only if you accept them. You can withdraw consent, or ask for your data to be corrected or deleted, at any time by writing to sales@ecoleapsolutions.com.
1. Who we are
This website is run by Ecoleap Solutions LLP, Pune, Maharashtra, India ("Ecoleap", "we", "us"). We decide how and why your personal data is used, so we are the data fiduciary under India's Digital Personal Data Protection Act, 2023 ("DPDP Act") and a body corporate under the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
2. What we collect and why
| Personal data | When | Purpose | Basis |
|---|---|---|---|
| Name, company or department, email address, phone number, product or service of interest, and your message | You send the enquiry form | To answer your enquiry, prepare a quotation, arrange a demonstration and follow up on that requirement | Your consent, given by ticking the box on the form |
| Name, company or department, email address, phone number, delivery address, GSTIN (optional), the products and quantities you choose, the order total, and any note you add | You send an order request from our Store | To check availability, price and delivery with you, confirm or decline the request, deliver the goods, issue the invoice, and meet tax and accounting law. An order request is not a payment: nothing is charged on the website | Your consent, given by ticking the box on the order form; steps you ask us to take before a sale; and our legal duty to keep invoices and accounts |
| Your email address and name | You tick "send me product updates" on the form | To send occasional product news, events and offers (no more than about once a month) | Your separate, optional consent |
| Date and time, the version of this notice you agreed to, and a one-way keyed code made from your IP address (the address itself is not stored) | You send the enquiry form or an order request | To record your consent and protect the forms from spam and abuse | Legitimate use to keep the service secure and show what you agreed to |
| How you found us: the campaign tags in the web address you arrived at (for example "utm_source=linkedin"), the page of our site you were on before the form, and the website that linked to us | You send the enquiry form (kept only in your browser tab until then) | To know which pages and campaigns lead to enquiries, so our sales team can follow up in context | Your consent, given with the enquiry |
| Your CV, covering email and the details in them (name, contact details, education and work history) | You email us about a job or send your CV | To consider you for the role you applied for, or for a similar role if you ask us to | Your consent, given by sending it |
| Pages visited, approximate city, device and browser type, how you reached the site | Only if you accept analytics cookies | To understand which pages are useful and improve the site | Your consent (see the cookie policy) |
| Whatever you choose to send | You email, call or WhatsApp us | To answer you | Your consent |
We do not need, and ask you not to send, sensitive information such as passwords, bank or card details, identity numbers, or health information. With a job application, please do not send identity documents or bank details; we ask for what we need only if we make you an offer.
3. Consent and how to withdraw it
The enquiry form and the store order form ask for your consent before you send them, and the box for product updates is separate and left unticked. You can withdraw either consent at any time, as easily as you gave it:
- email sales@ecoleapsolutions.com with the subject "Withdraw consent", or reply "unsubscribe" to any product update;
- for cookies, use at the bottom of any page.
Once you withdraw consent we stop using your data for that purpose and delete it, unless we must keep it by law. Withdrawing does not affect anything we did before.
4. Who we share it with
- Our team handling sales and support, through a password-protected admin area with two-factor sign-in.
- Service providers that process data on our instructions: our website hosting provider, our email provider (enquiries and order requests are emailed to our sales team, and a receipt for an order request is emailed to you) and, only if you accept analytics cookies, Google.
- Manufacturers we represent and our group company (for example SatLab Geosolutions, or Pune Furnace Teknikes Pvt. Ltd. for furnace enquiries), only when needed to answer your enquiry, for example a technical question, a quotation or warranty support, and only the details needed.
- Couriers and transporters, only the name, phone number and delivery address needed to deliver an order you have placed with us.
- Government authorities, where Indian law requires it.
We do not sell or rent personal data, and we do not share it for others' marketing.
5. Where your data is stored
Enquiries and order requests are stored on our own server. Our email provider, and Google if you accept analytics cookies, may process data on servers outside India. We use only providers that protect data with appropriate security, and we will follow any restrictions the Government of India places on transfers to particular countries.
6. How long we keep it
We keep enquiries for as long as we are discussing or supplying your requirement, and then for up to three years after our last contact, so that we can support equipment we supplied and keep business records. We then delete them, unless a law such as tax or company law requires longer. Order requests received through the website are deleted three years after they arrive; the invoices and accounting records for goods we supply are kept separately for as long as tax and company law require. Product-update subscriptions last until you unsubscribe. CVs and job applications from people we do not hire are deleted within 12 months, sooner if you ask, and are kept longer only if you ask us to consider you for future roles. Google Analytics data is kept for 14 months. Our security logs are kept for at least one year, as the law requires.
7. How we protect it
The site is served only over HTTPS. Enquiries and order requests are stored in a database that is not reachable from the internet. Access needs a named account, a strong password and two-factor sign-in, and every access and change is logged. If a personal data breach affects you, we will tell you and the Data Protection Board of India as the law requires.
8. Your rights
You can ask us to:
- give you a summary of the personal data we hold about you, what we do with it, and who we have shared it with;
- correct, complete or update it;
- erase it, unless we must keep it by law;
- withdraw your consent (see section 3);
- resolve a grievance about how we handled it;
- accept a person you nominate to exercise these rights if you die or become unable to.
Write to our Grievance Officer (section 9). We may ask you to confirm your identity first. We reply within 30 days.
9. Grievance Officer and contact for privacy questions
Grievance Officer
Ecoleap Solutions LLP
Pune, Maharashtra, India
Email: sales@ecoleapsolutions.com
Phone: +91 77098 51419
Hours: Monday to Friday, 9 am to 6 pm IST
If you are not satisfied with our response, you may complain to the Data Protection Board of India.
10. Cookies
We use strictly necessary cookies, and analytics cookies only with your consent. The cookie policy lists every cookie, what it does and how long it lasts.
11. Children
This website is for businesses and professionals. It is not meant for anyone under 18, and we do not knowingly collect their personal data. If you believe a child has sent us personal data, please contact us and we will delete it.
12. Other websites
Links to manufacturers' websites, WhatsApp and other services take you to sites with their own privacy policies. We are not responsible for how they handle your data.
13. Changes to this policy
If we change how we use personal data, we will update this page and the date at the top. If a change needs fresh consent, we will ask for it.